Frequently asked questions

Open the activity you like, choose how many spots you want, and confirm. Free activities are booked instantly; paid ones ask you to pick a payment method first. Your booking then appears under My Activities.

Yes — join the waitlist from the activity page. If a spot opens up, we notify waitlisted members right away, and the first to book gets the spot.

Yes. When booking, increase the quantity to reserve multiple spots in one booking, as long as enough spots remain.

Depending on the activity: your Communities wallet, a bank transfer via CliQ, or a card. The available methods are shown at checkout for each activity.

Choose CliQ at checkout and transfer the amount to the alias shown. Your booking stays pending until our team confirms the transfer — usually shortly after you send it. You will see it confirmed in My Activities.

Your wallet holds credit you can spend on any paid activity. Top it up from My Hub → Wallet, and refunds from cancellations are returned there too, so you can rebook without waiting.

No. Card payments are processed by our payment provider on their secure pages — your card number never touches our servers.

Yes, from My Activities, as long as the activity has not started. Each community sets a cancellation window; cancelling within the allowed window qualifies you for a refund.

Refunds are credited to your Communities wallet according to the activity’s cancellation policy, and you can use them immediately on your next booking.

Members can book that community’s activities and appear in its member list. When you join, you can also tell us your skill level so organizers plan activities that fit.

Yes — joining a community is free. Individual activities can be free or paid, and the price is always shown on the activity page.

Anytime, from the community page. Your existing bookings are not affected by leaving.

Yes — use the Google button on the sign-in screen. If you registered with the same email and a password, both ways open the same account.

Go to My Hub → Profile to edit your details, photo, and interests at any time.

Use the feedback button on any page to send us a note (you can attach a screenshot), or visit My Hub → Help & Support. We read everything.